Gaya APA
TJIPTONO, F., CHANDRA, G.
(2011).
SERVICE, QUALITY & SATISFACTION
(
ed.3)
.
Yogyakarta:
Apress.
Gaya MLA
TJIPTONO, FANDY., CHANDRA, GREGORIUS.
"SERVICE, QUALITY & SATISFACTION".
ed.3
Yogyakarta:
Apress,
2011.
Text.